Shipping policy

This Shipping Policy applies to all orders placed with Conscent (Pty) Ltd ("Conscent", "we", "us" or "our") through conscent.co.za.

Where We Deliver

We currently deliver within the Republic of South Africa only. We do not ship internationally at this time.

Deliveries are made to physical street addresses. We are unable to deliver to post office boxes.

Shipping Rates

Standard shipping: R95 per order, nationwide.
Free shipping on all orders over R750. This is applied automatically at checkout once your cart total, before shipping, reaches R750.

Shipping is calculated and displayed at checkout before you complete your order. Where an order qualifies for free shipping and is subsequently partly cancelled or returned, bringing the order value below the qualifying threshold, we reserve the right to deduct the standard shipping charge from any refund due.

Order Processing

Orders are processed on business days, being Monday to Friday, excluding South African public holidays.

Orders placed after hours, over a weekend or on a public holiday are processed on the next business day.

Certain fragrances are made to order. Where an item requires preparation before dispatch, this is reflected in the delivery estimate below.

Delivery Timeframes

Estimated delivery is 2 to 3 business days from the date your order is dispatched.

All delivery timeframes are estimates only and are not guaranteed. They are provided in good faith based on our courier partners' usual service levels and should not be relied upon as a fixed delivery date.

Delivery to outlying, rural or remote areas may take longer than the estimate above.

Delays

From time to time, deliveries are delayed by circumstances outside our reasonable control. These include, without limitation: courier backlogs and operational delays; adverse weather; load shedding and network or system outages; road closures, accidents or traffic disruption; industrial action; incorrect or incomplete delivery details supplied at checkout; the recipient being unavailable to accept delivery; peak trading periods such as Black Friday and the festive season; and any event constituting force majeure.

Where a delay occurs, we will make reasonable efforts to keep you informed and to resolve the matter with our courier partner. We are not liable for any loss, cost or inconvenience arising from a delayed delivery, save to the extent that liability cannot lawfully be excluded.

Tracking

Once your order is dispatched you will receive a shipping confirmation by email containing tracking details, where the courier provides them. Please allow a short period after dispatch for tracking information to become active.

Delivery Address and Failed Deliveries

It is your responsibility to provide a complete and accurate delivery address, contact number and any access instructions required.

We are unable to amend a delivery address once an order has been dispatched. If an order is returned to us as undeliverable because of an incorrect address, a failure to accept delivery, or repeated unsuccessful delivery attempts, we will contact you to arrange redelivery. A further shipping charge may apply.

Risk and Ownership

Risk of loss or damage passes to you upon delivery of the order to you, or to any person at the delivery address who accepts it on your behalf.

Damaged, Incorrect or Missing Items

Please inspect your order on delivery. If an item arrives damaged, incorrect or missing, contact us as soon as reasonably possible at sales@conscent.co.za with your order number and clear photographs of the item and its packaging, so that we can assess and resolve the matter promptly.

Returns, refunds and exchanges are governed by our Refund Policy.

Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude any right afforded to you under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our rates, courier partners or operational practices. The version published on this page at the time you place your order is the version that applies to that order.

Contact Us

Conscent (Pty) Ltd
Registration number: 2025/805978/07
Email: sales@conscent.co.za
Phone: +27 65 293 2635

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