Frequently asked questions
Do you deliver outside of South Africa?
Conscent is a newly-established brand with broad expansion plans. Whilst we currently only deliver in South Africa, you can be assured that in no time we will be shipping internationally. Thank you for your continued support.
Where are your products manufactured?
Our products are manufactured right here in South Africa. We carefully select our manufacturing partners to ensure our products are high quality and a fair value, and are always the match that you're looking for.
How much does shipping cost?
We offer standard shipping for orders at R95, with delivery estimated within 3–5 working days, and express shipping at R145, with delivery estimated within 1–3 working days for main cities. Please note that delivery times are estimates and may be affected by unforeseen delays.
How can I request for a scent to be added?
If you would like a fragrance to be added to our catalogue, please send an email to requests@conscent.co.za with the fragrance details.
What is your return policy?
Here at Conscent, we stand firmly behind the quality of our products. this being reflected in the fact that fewer than 1% of our customers ever return an order. Should you change your mind, we offer a 14-day money-back guarantee and a 30-day exchange on all unopened, sealed products in their original condition. Please note that, for hygiene reasons, we cannot accept returns on fragrances once they have been opened or sprayed. In the unlikely event of a manufacturing defect, we provide full support in accordance with the Consumer Protection Act.